Refund Policy

Returns

We hope that you love your Bisou product(s) as much as we do. However, if upon receiving your package you find that it is damaged or that there is an error in your order and you wish to return any or all products, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met. 

If you wish to return our Bisou product(s) please contact our customer service team at contact@bisoubar.com to receive a returned merchandise authorization (RMA) number. 

Please note that products must be returned unused, undamaged and in their original packaging, which must remain sealed and unopened. As tea is treated as a food product, if opened returns are not accepted due to food safety risk.

Make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit. 


Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs, which are nonrefundable.

Return Conditions

To return your product(s), please follow these steps:

1. Before returning your product(s), please email us at contact@bisoubar.com within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please ensure that you include: the name of your item, your name and order number. In order to receive a refund, please arrange a return shipment in its original packaging using a carrier of your choice.

2. Please note that all shipping costs, initial, as well as, return, will be the customer’s responsibility. Your original shipping fee is not refundable. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.

Please address your return package to:

Bisou Bar

14 Eugene street, Suite 8

Toronto, ON

M6B 3Z4

3. After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.

In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at contact@bisoubar.com