Tea technically does not expire. However, it is recommended to drink tea after receiving it within a year. To help maintain freshness and flavour of your tea, we recommend storing your tea package in a cool, dark spot.
Absolutely not! Our flavoured blends are all-natural and free from anything artificial.
Our teas are Vegan and Kosher Certified! Our suppliers undergo regular audit to ensure that Kosher and Vegan status is maintained.
Our teas are not Certified Gluten-Free, but they are blended and packaged in gluten-free facilities.
Shipping & Duties
Currently we ship to Canada and US only.
Local orders take 5-10 business days to be delivered. We ship within 1-2 business days. US orders take 1-7 business days.
Shipping time might vary depending on location, shipment method and other factors.
All of our Bisou products are shipped to you from Canada via a secure, tracked shipping method. We use all major carriers, and local courier partners.
Orders over $50 will have free shipping. Orders under $50 will be charged for standard shipping of $8. Full price will be displayed at checkout.
Please note items shipped outside of the United States or Canada may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order. These fees are not covered or reimbursed through Bisou Bar Inc.
Any additional charges for customs clearance is the responsibility of the recipient specified on the delivery address.
We recommend checking with your country’s customs office to determine if any additional fees apply. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
Bisou Bar Inc. is committed to working to minimize our carbon footprint. The newest addition to our sustainability commitment is switching to shipment box filling material made of 100% natural, biodegradable starch that dissolves immediately on contact with water.
Packing smarter at Bisou Bar Inc. means using exclusively recycled packing materials and reusing carton boxes whenever possible and the remaining cardboard packaging can be recycled!
Your 100% satisfaction is important for us. We offer a 14-days Return Policy. To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. As tea is treated as a food product, if opened returns are not accepted due to food safety risk.
For returns, please email email@example.com with the subject 'Returns' and include your order number, name and the reason for the return.
Please note that all shipping costs, initial, as well as, return, will be the customer’s responsibility. Your original shipping fee is not refundable. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
We do not offer exchanges at this time for any of our products. All pieces can be returned as per our Return Policy.
After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.
Once your order is placed, it cannot be modified or cancelled. For further questions regarding your order please contact our support team at firstname.lastname@example.org
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "Enter address". Follow the instructions by providing us with delivery information and select your payment method - we will ship your package within 1-2 business days.
Orders are typically processed from our warehouse in one day. During a high volume of orders, processing can take approximately 2-3 business days.
All of our Bisou products are shipped to you from Canada via a secure, tracked shipping method. Once you receive Shipping Confirmation email with tracking number you can track the status of your order by clicking on the Track Package button.
You can select your preferred payment method at checkout.
We accept secure payments for both local & international customers via Credit Cards, Debit Cards. In addition to our regular checkout, we offer express checkouts with Shop Pay, Apple Pay, Google Pay, PayPal.
Customers may checkout in any currency selected from our drop down menu while shopping, unless payment is made through PayPal or Google Pay. In this case, the payment will be automatically processed in USD.
Please note once an order has been placed we are unable to adjust the currency.